Sanford Health Lead Patient Access Specialist | Bismarck Endoscopy | 40hrs/week Bismarck, North Dakota Apply Now
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Bismarck Medical Center
Location: Bismarck, ND
Address: 300 N 7th St, Bismarck, ND 58501, USA
Shift: 10 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $20.50 - $33.00
Job Summary
The Lead Patient Access Specialist applies advanced knowledge and expertise within the department. Receives little instruction on day-to-day work and receives general instructions on new assignments. Reviews and validates insurance eligibility, prior authorization and/or referral of medication, procedures, etc.; determines if insurance meets prior authorization criteria. Exercises autonomy in determining objectives, approaches, auditing and maintenance of assignments. Leads projects and work that often require advanced problem solving, generation of new solutions, and will frequently need to look beyond the immediate problem to understand the larger picture. Work is evaluated upon completion to ensure that results and objectives have been met. Leads the development, implementation and maintenance of new processes or techniques, ensuring departmental metrics and deliverables are achieved. Ensures policies and procedures are followed.
Collects necessary documentation and communicates with third party payers, healthcare professionals and customers to prioritize requests. Verifies patient registration and confirms benefit coverage, including deductibles and out-of-pocket expenses; researches and verifies covered benefits for ordered tests, procedures, and other services.
Responsible for assuring that prior authorization for medical services, including testing, procedures, surgery, Durable Medical Equipment (DME), and medications is completed and confirmed. Obtains diagnosis(es)/CPT code(s) from medical chart and/or provider office. Contacts third party payer to determine appropriate prior authorization process. Works closely with provider offices to obtain and clarify documentation to demonstrate medical necessity. If medical necessity criteria are not met, follows up with provider offices with guidance for Advanced Beneficiary Notices (ABN) or waivers that releases the financial burden of scheduled services from the facility to the patient. Reviews professional services denials; works with clinics and third party payers on appeal process.
Assures all required referrals are in place; may work on outgoing referrals for care outside Sanford Health. May have minimal telephonic patient interaction concerning provider referrals. May notify appropriate insurance companies when patients have checked in for inpatient services and procedures requiring observation periods. Documents work in case management module; provides direction to utilization management, case management, and nursing regarding what action needs to be taken. Collaborates with case management, social work, utilization management, and other cross-functional teams across the enterprise. Assists with the design and management of data including the preparation of reports and presentations.
Serves as the go-to source for complex questions or situations. Serves as a resource for leadership and staff, as well as a mentor to others. Responsible for training and mentoring new and existing employees and provides day-to-day direction on work priorities and projects. Leads in resolution of day-to-day challenges.
Qualifications
High school diploma or equivalent required. Post-secondary education preferred.
Minimum of five years of experience in a hospital or clinic setting required. Understanding of medical terminology, insurance background, office equipment and computers is required.
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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